ciselyStart free↗
Legal

Terms of Use

Effective April 29, 2026

These Terms of Use (“Terms”) govern your access to and use of the Cisely website, command-line interface, web application, and related services (collectively, the “Services”) operated by Cisely (“Cisely,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1. Eligibility and accounts

You must be at least 16 years old (or the age of majority in your jurisdiction, whichever is greater) and have the legal capacity to enter into these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@cisely.ai of any unauthorized use.

2. The Services

Cisely provides a context-management platform that lets you model your organization’s strategy, stakeholders, assets, people, and work as a traversable graph readable by AI tools. We may modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will use reasonable efforts to give advance notice of material changes that affect paid plans.

3. Your content

You retain all rights to the content you submit, upload, or otherwise make available through the Services (“Your Content”). By using the Services, you grant Cisely a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely as necessary to provide the Services to you and to your authorized users (including AI agents you authorize).

You represent and warrant that you have all rights necessary to grant this license and that Your Content does not violate the rights of any third party or any applicable law.

4. Acceptable use

You agree not to:

  • Use the Services for any illegal purpose or in violation of any law.
  • Infringe the intellectual property, privacy, or other rights of others.
  • Upload malware, viruses, or other harmful code.
  • Attempt to gain unauthorized access to the Services, other accounts, or any underlying systems or networks.
  • Probe, scan, or test the vulnerability of the Services without our written permission.
  • Interfere with or disrupt the Services or the servers and networks that host them.
  • Reverse-engineer, decompile, or disassemble any portion of the Services, except where permitted by applicable law.
  • Use the Services to build a competing product.
  • Resell, sublicense, or distribute the Services without our written consent.
  • Use any robot, spider, scraper, or other automated means to access the Services in a way that exceeds your usage entitlements.

5. AI agents and integrations

Cisely is designed to be used with AI tools and external systems. When you authorize an AI agent or third-party service to interact with your context graph:

  • You are responsible for the actions taken by that agent or service.
  • You acknowledge that AI outputs may be inaccurate, incomplete, or unsuitable for your use case, and you must independently verify them before relying on them.
  • Third-party services are governed by their own terms; we are not responsible for their conduct or content.

6. Free and paid plans

Cisely offers both free and paid plans. Pricing, features, and usage limits for paid plans are described on our pricing page. Paid plans renew automatically at the end of each billing period unless cancelled. Fees are non-refundable except where required by law or expressly stated otherwise.

We may change pricing at any time. Price changes will not affect your current billing period but will apply to subsequent renewals. We will give you reasonable advance notice of any price changes.

7. Beta features

From time to time we may offer features designated as “beta,” “preview,” or “experimental.” These features are provided as-is, may change or be removed at any time, and are excluded from any service-level commitments. Use beta features at your own discretion.

8. Intellectual property

The Services, including all software, content, design, and trademarks (other than Your Content), are owned by Cisely or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms. No other rights are granted.

9. Feedback

If you provide us with suggestions, feedback, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction. We are not obligated to act on or compensate you for feedback.

10. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access to the Services if you breach these Terms, if required by law, or if we discontinue the Services. Upon termination, your right to use the Services ends immediately. Sections that by their nature should survive termination (including ownership, disclaimers, indemnity, and limitations of liability) will survive.

11. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT OR DATA WILL BE ACCURATE OR RELIABLE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CISELY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Indemnification

You agree to defend, indemnify, and hold Cisely harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from (a) your use of the Services, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

14. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Cisely is organized, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the courts of that jurisdiction, and you consent to personal jurisdiction there.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Effective” date and, for material changes, provide reasonable notice. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, stop using the Services.

16. Miscellaneous

  • Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cisely regarding the Services and supersede any prior agreements.
  • Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
  • No waiver. Our failure to enforce any right or provision will not constitute a waiver of that right.
  • Assignment. You may not assign these Terms without our written consent. We may assign them freely.
  • Notices. We may give you notice via email, in-app message, or by posting to the Services.

17. Contact

Questions about these Terms? Reach us at legal@cisely.ai.