Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of Cisely and all of its products, tools, and interfaces — including our web application, command-line interface (CLI), Model Context Protocol (MCP) server, application programming interfaces (APIs), software development kits (SDKs) and libraries for building applications, agent integrations, plugins, documentation, and the underlying context-graph platform (collectively, the "Service"), operated by Bhumika AI Pte. Ltd. ("Cisely", "we", "us", or "our").

By creating an account, accessing, or using the Service — including by checking the box indicating that you accept these Terms during sign-up — you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, you may not use the Service.

2. The Service

Cisely lets you model your organization as a living context graph — its purpose, beliefs, strategy, initiatives, and metrics, and the personas, operating contexts, stakeholders, goals, and expectations it serves — so that people and AI agents can read and reason over shared context.

You may access the Service through multiple surfaces — including the web application, the CLI, the MCP server, our APIs, and our application-development SDKs and libraries. Each surface is part of the Service and is subject to these Terms, together with any additional documentation, usage limits, or supplemental terms we provide for a specific surface. Your use of the APIs, SDKs, and MCP server is further conditioned on any technical requirements, rate limits, and scopes we publish.

The Service may make available connections to third-party tools (including AI coding assistants and Model Context Protocol clients); your use of those tools is governed by their own terms, and we are not responsible for them.

Changes to the Service. We are continually improving the Service and may modify, add, suspend, or discontinue any part of it — including features, integrations, availability, and these Terms — from time to time. We will make reasonable efforts to inform you of material changes (for example, by email or an in-product notice), but you acknowledge and agree that we may make changes at any time without prior notice, and that we will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Service or any part of it.

3. Accounts and eligibility

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us promptly at support@cisely.ai if you suspect unauthorized use.

You must be at least 16 years old — and, where a higher age is required to form a binding contract in your jurisdiction, at least that age — and legally able to enter into these Terms to use the Service. The Service is not intended for and may not be used by anyone under 16. Workspaces are organized into tenants; the rights available to you (for example, to author versus read model content) depend on the role assigned to you within your workspace.

4. Acceptable use and restrictions

You agree not to misuse the Service. In particular, you will not: (a) use the Service in violation of any applicable law or regulation; (b) infringe the intellectual property, privacy, or other rights of others; (c) upload malware or attempt to gain unauthorized access to the Service or its related systems; (d) probe, scan, or test the vulnerability of the Service without our prior written consent; (e) interfere with or disrupt the integrity or performance of the Service; or (f) resell, sublicense, or provide the Service to third parties except as expressly permitted.

You also will not, and will not permit any third party to: (g) reverse engineer, decompile, disassemble, or otherwise attempt to discover or derive the source code, underlying ideas, algorithms, structure, or organization of the Service, except and only to the extent this restriction is expressly prohibited by applicable law; (h) copy, modify, adapt, translate, or create derivative works of the Service, or copy, imitate, or reproduce its features, functionality, user interface, look and feel, workflows, or design; (i) use, or provide access to, the Service to build, train, or improve a product or service that competes with the Service, or to benchmark or evaluate the Service for any such purpose; (j) scrape, crawl, harvest, or systematically extract data or content from the Service other than Your Content or as the APIs and SDKs expressly permit, or circumvent any rate limit, scope, quota, or access control; or (k) remove, obscure, or alter any proprietary or attribution notices, or use our name, logos, or trademarks without our prior written permission.

5. Your content and data

You retain all rights to the content, data, and materials you submit to the Service ("Your Content"). You grant us a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Your Content to provide, secure, and operate the Service and as otherwise permitted in these Terms and our Privacy Policy.

Improving our products and services. You acknowledge and agree that we may use Your Content, and data about how you use the Service, to operate, maintain, analyze, improve, and develop our products and services — including to troubleshoot issues, improve existing features, develop new ones, and enhance the quality and AI capabilities of the Service. Where we use data for these purposes beyond providing the Service to you, we will do so using aggregated and/or de-identified data wherever practicable, and in accordance with our Privacy Policy.

You are responsible for Your Content and for ensuring you have the necessary rights to submit it. We may remove content that violates these Terms or applicable law.

6. Subscriptions, plans, and billing

The Service is offered under free and paid plans. Paid subscriptions are billed in advance on a recurring basis through our payment processor. Fees are as displayed at the time of purchase and are exclusive of taxes unless stated otherwise.

Except where required by law, payments are non-refundable. You can manage or cancel your subscription from the billing portal; cancellation takes effect at the end of the current billing period. We may change plan pricing or features on prospective notice.

7. Intellectual property

The Service, including its software, design, and content (excluding Your Content), is owned by us or our licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.

8. Confidentiality and privacy

Each party may access confidential information of the other; each agrees to protect it and use it only as necessary to perform under these Terms. Our collection and use of personal information in connection with the Service is described in our Privacy Policy.

9. Third-party and AI-generated content

The Service may integrate with third-party AI agents and tools that generate outputs based on the context you provide. AI-generated outputs can be inaccurate or incomplete; you are responsible for reviewing them before relying on them. We do not warrant the accuracy of any AI-generated output.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

11. Limitation of liability and assumption of risk

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill. Our aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid to us for the Service in the twelve months preceding the event giving rise to the liability, or (b) one hundred US dollars (USD 100).

You use the Service at your own risk. To the fullest extent permitted by applicable law, you agree that your sole and exclusive remedy for any dissatisfaction with, or loss or harm arising from, the Service is to stop using it. You release and forever discharge Cisely and its affiliates, and their respective officers, directors, employees, and agents, from any and all claims, demands, liabilities, and damages (whether direct, indirect, actual, or consequential) of every kind and nature, known and unknown, arising out of or in any way connected with the Service, Your Content, any AI-generated output, or these Terms.

The limitations and exclusions in this section apply regardless of the theory of liability and even if a party has been advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Indemnification

You will defend, indemnify, and hold harmless Cisely and its affiliates from and against any claims, damages, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ceases; provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, and indemnities) will survive.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the version and effective date below and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing law, arbitration, and class-action waiver

These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules.

Informal resolution first. Before starting a formal proceeding, you agree to try to resolve any dispute with us informally by sending a written notice to support@cisely.ai; the parties will negotiate in good faith for at least 30 days.

Binding arbitration. Except as stated below, any dispute, controversy, or claim arising out of or relating to these Terms or the Service — including its existence, validity, interpretation, performance, breach, or termination — that is not resolved informally shall be referred to and finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Rules in force at the time, which Rules are deemed incorporated by reference into this section. The seat of the arbitration shall be Singapore, the tribunal shall consist of one arbitrator, and the proceedings shall be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

Individual basis; class-action and jury waiver. You and Cisely agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of class or representative proceeding. To the extent permitted by law, you and Cisely each waive any right to a trial by jury.

Exceptions and severability. Nothing in this section prevents either party from (a) seeking urgent injunctive or other equitable relief from a court to protect its intellectual property or confidential information, or (b) bringing an individual claim in a small-claims tribunal that has jurisdiction. To the extent any dispute is found not to be subject to arbitration, the courts located in Singapore shall have exclusive jurisdiction and you consent to their jurisdiction and venue. These provisions apply subject to any mandatory consumer-protection or arbitration rights you may have in your jurisdiction; if any part of this section is held unenforceable, that part shall be severed and the remainder shall continue in effect.

16. Contact

Questions about these Terms? Contact us at support@cisely.ai.